Bill Pay

Pay Your Bill Online

Payment Options

You can pay your bill via our secure online bill pay. Please allow 1-2 business days for online payments to be posted to your account. View payment portal instructions here.

Other Options

  • E-check automatic withdrawal from your checking account. Click here for the form and instructions.
  • Pay in person using cash, check or credit card (Visa or Mastercard) at our Office at 920 American Way, open Monday-Friday, 8 AM – 5 PM.
  • Credit card by phone. Call (530) 876-3340. Visa or Mastercard accepted. Phone hours are Monday – Friday, 8 AM – 5 PM.
  • check or money order by mail. Send Payments to the address listed below. No cash is accepted by mail. Please mail your payments using the return envelope provided. When mailing your payment, write the amount paid in the amount remitted box on the remittance stub and send the stub along with your payment. If you are using a bill pay company, please remember to include the full 10-digit account number on your statement.
    • Please send all payments to:
      Northern Recycling & Waste Services
      P.O. Box 2529
      Paradise, CA 95567

Other Policies

Is Your Invoice Being Paid by a Third Party? We have noticed there are businesses remitting our customers’ payments owed for waste collection services. These businesses collect from the customer the amount owed on the invoice and charge an additional fee for remitting the invoiced amount to us. Please be advised that we do not endorse, authorize or approve this practice. These businesses do not always inform us of which account to apply the payments, and they sometimes provide incorrect account information, making it impossible for us to properly credit your account. Any errors, intentional misconduct, miscommunication, lack of communication or other problems arising from the use of such businesses are at your risk. Why take a chance and why pay more? Use one of our convenient payment options listed above.

When to Pay Your Bill: Your payment is due when you receive your bill. If we do not receive your payment within 30 days from the date of the statement, your account will be considered past due. If we stop your service for non-payment, you must pay the past due amount and a service deposit before service is reinstated. Residential service customers will also be charged a redelivery fee if c removed due to non-payment.

Insufficient Funds: Any payment returned to us for insufficient funds will be subjected to a bad debt fee not to exceed $25.00 for the first returned payment and $35.00 for each subsequent returned payment pursuant to California civil code 1719(a).

Vacation Credit Policy: Residential customers are eligible for vacation credit two (2) times each calendar year. You must request a minimum of four(4) weeks of continuous stop of service and up to three (3) months. You must notify us at least one week in advance before the vacation stop occurs and all services will be affected. We will credit you for a vacation period of a minimum of two (2) weeks to a maximum of three (3) months.

Bill Pay FAQ

How do I sign up for automatic payments?

You can sign up for automatic credit card or e-check payments, as well as sign up for electronic statements and reminders, through our online bill pay system. Please contact our office with any questions.

Where do I mail payments?

Please send payments to the address below. If you pay your bill through your bank, please remember to update the information to reflect the address.
Northern Recycling & Waste Services
P.O. Box 2529
Paradise, CA 95967

Can I pay my bill in person at any locations in Paradise?

Yes, you can pay in person at our office at 920 American Way, open Monday – Friday, 8am – 5pm . There is also a drop box onsite for payments. You can also sign up for automatic or one-time online payments.

As an NRWS customer, what happens if I pass a bad check?

Any payment returned to us for insufficient funds will be subjected to a bad debt fee not to exceed $25.00 for the first returned payment and $35.00 for each subsequent returned payment pursuant to California civil code 1719(a).

How do I sign up for garbage/recycling/organics service?

To sign up for service, please call (530) 876-3340.