customer service

PG&E Power Outage Update:if we lose power our office and phones will be down. Service Routes will continue to run as usual. Customers will still be able to contact us during a power outage, during normal business hours, through email:

Services remain suspended for destroyed homes. If you would like to restart services make sure to contact us when returning home to update your service needs and contact information.

Please email us at or call 530-876-3340.

Physical Address: 920 American Way, Paradise Ca 95969

Mailing Address: P.O. Box 2529, Paradise Ca, 95967

Phone: 530-876-3340

Fax: 530-877-3825
Office Open: Monday - Friday 8 a.m. to 5 p.m.

Vegetative Waste Facility, the HHW Facility and the Recycling Center : Currently Closed

E-mail: Customer Service

Employment Opportunities: Click here to access our application, we are not currently hiring at this time, however we do keep applications and resumes on file for 12 months, please review the application to determine what you need to bring with you when you come to fill out the application at our office (920 American Way, Paradise).

After hours drop off

If you need to drop off a payment after hours please drop your payment into our mail box located in front of our office. Or sign up for online bill pay.

Request a Quote

If you would like a price for your area call us or click here to send us an e-mail.

Tours and Presentations

What happens to your recyclables and yard waste after you put them in your curbside carts?

NRWS is in the forefront of recycling and our customers are largely responsible for that. We invite your organization, business, or school to take a tour and see our recycling facility first-hand. We are also available for presentations about the economic and environmental benefits of recycling, composting, and general environmental education– we’ll modify our presentation to make it age appropriate. Click here for more details.