customer service

11-9-19 all services are suspended until further notice. no one will be billed for services we cannot do. We will keep you updated and start to post fire clean up guides / procedures soon. Our hearts go out to our community during this terrible disaster, take care and be safe.

Our local staff is here to help you with all your service needs. Please call or stop by for service requests, payments and educational information.

Physical Address: 920 American Way, Paradise Ca 95969

Mailing Address: P.O. Box 2529, Paradise Ca, 95967

Phone: 530-876-3340

Fax: 530-877-3825
Office Open: Monday - Friday 8 a.m. to 5 p.m.
Recycling Center Open: Monday - Saturday 9 a.m. to 4 p.m.
Vegetative Waste Facility Open: Tuesday - Saturday 9 a.m. to 4 p.m.
Household Hazardous Waste Facility Open: Rotating Wednesday's and Saturday's (see calendar) 9 a.m. to 1 p.m.
Reuse Center Open: Once a month (see calendar) 9 a.m. to 1 p.m.

E-mail: Customer Service
E-mail: Public Education Manager

Employment Opportunities: Click here to access our application, we are not currently hiring at this time, however we do keep applications and resumes on file for 12 months, please review the application to determine what you need to bring with you when you come to fill out the application at our office (920 American Way, Paradise).

After hours drop off

If you need to drop off a payment after hours please drop your payment into our mail box located in front of our office. Or sign up for online bill pay.

sharps containers / drop off

We accept sharps containers for free drop off at our Recycling Center. Free containers are available while supplies last. We also will give out sharp containers with pre-paid disposal. It is illegal to throw sharps in the trash, and are extremely dangerous to workers whom handle material. Please help keep our environment and community safe by properly disposing of your medical waste. Click here for more information about the State Law.


Request a Quote

If you would like a price for your area call us or click here to send us an e-mail.



Tours and Presentations

What happens to your recyclables and yard waste after you put them in your curbside carts?

NRWS is in the forefront of recycling and our customers are largely responsible for that. We invite your organization, business, or school to take a tour and see our recycling facility first-hand. We are also available for presentations about the economic and environmental benefits of recycling, composting, and general environmental education– we’ll modify our presentation to make it age appropriate. Click here for more details.